Brooke Otter Jellycat

Fast Shipping and Professional Packing

We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained to pack your goods exactly according to the specifications that we supply. Your goods are thoroughly checked and securely secured prior to shipment. Every day, we deliver to thousands of clients in different countries. This shows our commitment to being the largest retailer online in the world. We have distribution centers as well as warehouses across Europe as well as the USA.

Orders with more than one item are given processing time in accordance with the item.

Prior to shipment the items, our staff will carry out an extensive inspection of the products you ordered. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.

Returns

The stock is constantly changing. It's not completely managed by us, as we are involved with multiple organizations, such as the factory and our storage. Stock levels can fluctuate at any time. Be aware that it is possible for your order to become unavailable even after you've placed your order.

Our policy is valid for 30 days. If you have passed 30 days by since your purchase however, we're unable to give an exchange or refund.

In order to be eligible for a refund, your product must be unopened and in the same condition that you received it in. The item should be in its original packaging.